Shipping  

Where do you ship? 

We ship to all 50 states. We do not ship outside the United States at this time.  

 

What are my shipping options? 

We offer Standard, Express, and Overnight shipping. All available shipping options and pricing will be shown at checkout.   

Any overnight order placed after 2 pm EST will ship the next business day, for arrival the day after that. 

 

Can I Choose a Date for My Gift to Arrive?

At this time, we ship orders within 72 hours of receiving them. Looking for a specific delivery timeframe? Email us at in**@************ts.com with the day you would like us to ship your order. We will do our best to accommodate your special requests. The delivery date will vary based on your selected shipping option at checkout and the transit time.

We are shipping from our warehouse in Newport, VT, so please anticipate at least 3 to 5 business days of transit when selecting UPS Ground.

 

When is the last day I have to place my order to guarantee arrival by Christmas?

Although we can’t guarantee what happens once the package has left our warehouse, we take our commitment to your gift giving goals very seriously. Our deadlines are as follows:

STANDARD SHIPPING: All orders placed by December 5th at 5pm EST will be guaranteed delivery by Christmas, via the standard shipping rate.

2 DAY UPS: All orders placed by 1pm EST on December 19th will be shipped via 2 Day UPS and guarantee delivery by Christmas.

OVERNIGHT UPS: All orders placed by 1pm EST on December 21st will be shipped via Overnight UPS to guarantee delivery by Christmas.

Also note that once all holiday orders leave our warehouse, we are not responsible for carrier delays. Even in case of unforeseen events outside of our control, we know that they will love the gift, even if 1 or 2 days later. 

 

When will my order arrive? 

We process orders within 72 hours of receiving them. 

You will receive an email with tracking information as soon as the shipping carrier picks up your order. Please note that in some cases, it can take up to 24 hours for the tracking number to show movement. 

Today, we use UPS to ship all of our packages. As we grow, we will continue to evaluate new shipping options to keep costs low. Please note that it is possible for shipping to take longer in the event of weather or other random acts of nature.  

 

My package was unable to be delivered. What does that mean? 

Occasionally, a package is damaged in transit and is unable to be delivered. In the event of this rare occurrence, the package will be returned to us. Once it arrives back at our warehouse, it may take a few days for our team to process the return and contact you.

 

Eligibility for Returns

We accept returns under the following conditions:

  1. Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 72 hours of delivery.
  2. Incorrect Items: If you received an item different from what you ordered, contact us within 72 hours of delivery.
  3. Unopened, Unused Items: Items must be in their original condition and packaging to qualify for a return. Food products must remain sealed for health and safety reasons.

 

Items Not Eligible for Return

  1. Perishable Food Items: Due to safety and hygiene, we cannot accept returns on perishable goods unless they are damaged or defective upon arrival.
  2. Custom or Personalized Items: Items made to your specifications are non-returnable unless damaged during shipping.
  3. Sale Items: Items purchased on clearance or marked as “final sale” cannot be returned or refunded.

 

Return Process

  1. Contact Us:
    Email our Customer Service Team at in**@************ts.com with your order number, photos of the item (if applicable), and a brief description of the issue.
  2. Receive Return Authorization:
    Our team will review your request and provide a Return Authorization (RA) number along with instructions for shipping the item back.
  3. Ship the Item:
    Once authorized, return the item to the address provided. Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect items).

 

Refunds

  1. Approval Process:
    After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund within 5 business days.
  2. Refund Method:
    Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
  3. Partial Refunds:
    For items not returned in their original condition or missing parts, only a partial refund may be granted.

 

Exchanges

We only replace items if they are defective, damaged, or sent incorrectly. If you need to exchange an item, please follow the steps in the Return Process section.

 

International Returns

Due to the complexity of international shipping, we do not offer refunds or exchanges for international orders unless the item is damaged or incorrect. If this applies, please contact us within 5 days of delivery for further assistance.

 

I don’t like what I ordered. Can I return it? 

While rare, it is possible that a product we carry might not be what you hoped for. Unfortunately, we cannot accept returns or offer refunds based on not liking the taste, texture, or flavor of an item. 

 

Contact Us

For questions or concerns about our Returns and Refund Policy, contact us:

  • Email: in**@************ts.com
  • Phone: 973-370-2980

We appreciate your understanding and look forward to serving you!